Returns Policy

Returns & Refunds

We accept returns within 14 days from the date your order was delivered.

To initiate a return, please contact us via email at info@santaloopia.com. We will confirm receipt of your return request and notify you upon approval.

Please ensure that returned items are in the same condition as when received. Returns that do not meet our guidelines will not be accepted.

Return Guidelines

  • Items must be in pristine condition, unused, unwashed, with all tags intact, and include the original packaging.
  • Footwear and accessories should be returned with original branded boxes and dust bags (if provided) and placed in a protective box for return shipping.
  • When trying on footwear, avoid scuffing the soles or damaging the shoe box.
  • Jewelry should be returned in the same condition as received, with all branded packaging and accompanying documents.

The customer is responsible for all return shipping costs, including any courier and bank fees. Additionally, customers are liable for any loss, damage, or alterations to returned items until they reach our facility.

MONEY REFUND

Once the return process is completed and the item is confirmed to be in its original condition, we will initiate a refund within 14 days of receiving the returned product. Your refund will be credited to your original payment method, typically within a specified number of days.