Shipping & Returns

Shipping Information

Shipments are available to Greece, Cyprus, and other EU countries. Shipping charges are automatically calculated based on the weight and destination of your order and will be displayed during checkout.

For orders in Greece over €170, shipping is free of charge. For orders to Cyprus and other EU countries over €270, shipping is also complimentary.

Once your order is shipped, you will receive an email with a tracking number from the courier company, allowing you to track your order on the courier’s website. Please note that tracking information may become available after a certain period, depending on the courier’s data updates.

Delivery times are estimated from the time your order is shipped and should be used as a guide only. We strive to minimize any potential delays.

Delivery times

Standard delivery for Greece: 3-5 business days

Standard delivery for Cyprus and Europe: 7-12 business days.

Returns & Refunds

We accept returns within 14 days from the date your order was delivered.

To initiate a return, please contact us via email at info@santaloopia.com. We will confirm receipt of your return request and notify you upon approval.

Please ensure that returned items are in the same condition as when received. Returns that do not meet our guidelines will not be accepted.

Return Guidelines

  • Items must be in pristine condition, unused, unwashed, with all tags intact, and include the original packaging.
  • Footwear and accessories should be returned with original branded boxes and dust bags (if provided) and placed in a protective box for return shipping.
  • When trying on footwear, avoid scuffing the soles or damaging the shoe box.
  • Jewelry should be returned in the same condition as received, with all branded packaging and accompanying documents.

The customer is responsible for all return shipping costs, including any courier and bank fees. Additionally, customers are liable for any loss, damage, or alterations to returned items until they reach our facility.

MONEY REFUND

Once the return process is completed and the item is confirmed to be in its original condition, we will initiate a refund within 14 days of receiving the returned product. Your refund will be credited to your original payment method, typically within a specified number of days.